PROCESS - Our approach starts with a highly refined recruiting, training and agent development plan to ensure our staff is fully prepared for every call. That same approach runs throughout our operation every day to instill a model of continuous improvement.
TECHNOLOGY - Our technology platform increases efficiency for our clients, debtors and collectors by providing simple, accessible and thorough solutions – we communicate better and close accounts sooner.
EMPATHY - Empathy and collaboration with debtors generates higher liquidation rates and customer satisfaction. We know the regions we work in well, and leverage our local presence to reach debtors more effectively.
COMPLIANCE AND SECURITY - Collection Center, Inc. is licensed in all states, is a member of ACA International, the Healthcare Financial Management Association (HFMA), and is a Member Company of the BBB. We comply with all federal, state and local regulations, are PCI certified and HIPAA compliant.
CLIENT FOCUS - We focus every day on developing true service partnerships with our clients, and prove it by providing fresh thinking and proactive solutions.